Longoni cues,shafts and butts are manufactured entirely in Italy by Longoni s.r.l. and distributed worldwide by Norditalia Ricambi s.r.l., a Longoni family company, through its network of official dealers (https://www.longonicues.com/longoni-dealers).
All Longoni products are covered by a 24-month warranty in accordance with European Union regulations.
The warranty covers cues,shafts or butts only that show manufacturing defects, provided the product has been stored and maintained properly.
Any modification made to the product by a third party, poor storage or improper use of the product will void the warranty. Such products must have been purchased from a licensed dealer who can issue certain proof of the date of purchase from which the 24-month coverage begins.
Proper storage of the tool requires that the cue be kept at a temperature between 10 and 40 degrees, inside a case when not in use, in an environment with relative humidity between 40 percent and 70 percent, and never in direct sunlight. The cues should be cleaned only with specific products from those listed on the website ( https://www.longonicues.com/longoni-cues-accessories ) following the suggested procedures.
Procedure for taking advantage of the warranty:
To take advantage of the warranty, the purchaser should only contact their dealer who, after contacting us, will provide the correct instructions for proceeding. In case the dealer cannot be reached, you can contact our company through social networks or by e-mail (
In any case, the buyer, before undertaking any warranty claim, must send a copy of the purchase tax document clearly stating the name of the seller, and provide any serial numbers (found on the butt or joints), detailing the problem encountered. It is also important to send photos and/or videos to understand the problem in detail.
Written authorization to proceed, either from the retailer or from us (if the retailer is unreachable), must be received before shipping the products.
Warranty does not include coverage of shipping charges, customs duties, or any additional costs due to shipping/receiving.